At Sifny, we respect your privacy and are committed to protecting the information you provide while using our website and shopping with us.
This Privacy Policy explains what information may be collected, how it may be used, how it may be shared, and the choices available to you when you use the Sifny website and services.
1. Information We Collect
When you use our website, place an order, create an account, contact us, or otherwise interact with Sifny, we may collect information such as:
Name
Email address
Mobile number
Billing and shipping address
Order and purchase details
Account information
Payment-related information required to process an order
Information you provide when contacting Customer Care
Information related to returns, refunds, exchanges, or order issues
We may also collect certain technical information automatically when you visit our website, such as device type, browser information, IP address, website usage information, and similar technical data.
2. How We Use Your Information
We may use the information we collect to:
Process and fulfil your orders.
Deliver products to your provided address.
Process payments and refunds.
Provide order updates and delivery information.
Provide customer support.
Process returns, refunds, and exchanges.
Maintain and manage your Sifny account.
Improve our website, products, services, and shopping experience.
Detect, prevent, and address fraud, misuse, security issues, and technical problems.
Comply with applicable legal and regulatory requirements.
Communicate with you regarding your orders, account, or requests.
3. Payment Information
Payments made through the Sifny website may be processed through third-party payment service providers.
Depending on the payment method used, payment information may be handled directly by the applicable payment provider.
Sifny does not intend to store complete payment credentials such as full card numbers, CVV numbers, or payment passwords unless specifically required and lawfully permitted for a particular service.
Please refer to the applicable payment provider’s privacy policy for information about how payment information is handled by that provider.
4. Sharing of Information
We may share relevant information with service providers and business partners where necessary to provide our services.
This may include:
Delivery and logistics partners
Payment service providers
Technology and website service providers
Customer support service providers
Fraud prevention and security service providers
Other service providers necessary to operate the Sifny website and fulfil orders
We may also disclose information when required by applicable law, legal process, government authority, or for the protection of our rights, customers, website, or services.
We do not intend to sell your personal information as a standalone product to third parties.
5. Cookies and Similar Technologies
Sifny may use cookies and similar technologies to help operate the website and improve your browsing and shopping experience.
Cookies may be used for purposes such as:
Keeping products in your shopping cart.
Remembering certain preferences.
Maintaining account or session functionality.
Understanding website usage.
Improving website performance.
Supporting security and fraud prevention.
Some third-party services used on the website may also use cookies or similar technologies according to their own policies.
You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Account Information
If you create an account on Sifny, information associated with your account may be stored to provide account-related features and services.
You should keep your account credentials confidential and notify us if you believe that your account has been accessed without authorization.
7. Order and Transaction Information
When you place an order, we may retain information necessary to process and maintain records of the transaction.
This may include order details, products purchased, delivery information, payment status, and information relating to returns, refunds, or customer support.
8. Communications
We may contact you regarding:
Order confirmation
Order processing
Shipping and delivery
Returns and refunds
Account-related matters
Customer support requests
Important service or policy updates
Where required, promotional communications will be handled in accordance with applicable requirements and available communication preferences.
9. Data Security
We take reasonable measures to protect information handled through our website against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
10. Third-Party Services and Links
Our website may use or link to third-party services, websites, payment providers, delivery services, or other platforms.
Third-party services operate according to their own terms and privacy policies.
Sifny is not responsible for the privacy practices of third-party websites or services that are not controlled by Sifny.
11. Children’s Privacy
Sifny’s website is intended for general shopping use.
We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by applicable law.
If you believe that information relating to a child has been provided to us improperly, please contact Sifny Customer Care.
12. Your Privacy Choices
Depending on applicable law and the nature of the information, you may have rights or choices regarding your personal information, including requesting access to, correction of, or deletion of certain information, subject to applicable legal requirements and limitations.
You may contact Sifny Customer Care for privacy-related requests.
13. Data Retention
We may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, legal, regulatory, security, and dispute-resolution requirements.
The actual retention period may vary depending on the type of information and the applicable requirements.
14. Changes to This Privacy Policy
Sifny may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or business practices.
When changes are made, the updated Privacy Policy will be published on this page with the revised effective date where appropriate.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Sifny Customer Care through the contact details or support channel provided on the Sifny website.
