At Sifny, we aim to make your shopping experience simple and convenient. Once your order is successfully placed and confirmed, we begin processing it for dispatch.
1. Order Processing
Orders are processed after successful order confirmation.
Processing and dispatch time may vary depending on product availability, order details, and other operational factors.
The estimated delivery information applicable to your order will be shown on the product page or order details.
2. Delivery Timeline
The estimated delivery date shown on the product page or order details is an indicative timeline.
Delivery time may vary depending on your location, courier service, product availability, and other circumstances that may affect transportation.
Please refer to the estimated delivery information provided with your order for the most accurate delivery timeline.
3. Shipping Charges
Any applicable shipping charges will be displayed during the checkout process before you place the order.
If no shipping charge is shown at checkout, no additional shipping charge will be applicable to the order.
4. Order Tracking
Once your order has been dispatched, tracking information may be provided through the available order tracking facility.
You can use the tracking information provided with your order to check the current status of your shipment.
Tracking information may take some time to become active after dispatch.
5. Delivery Attempts
Our delivery partner will attempt to deliver the order to the shipping address provided by you.
Please ensure that your address, contact number, and other delivery details are correct while placing your order.
If you are unavailable at the time of delivery, the delivery partner may make another delivery attempt according to their applicable process.
6. Delayed Delivery
Although we make reasonable efforts to deliver orders within the estimated timeline, delivery may sometimes be delayed due to circumstances such as courier delays, weather conditions, operational issues, incorrect address information, or other unforeseen circumstances.
If your order is delayed beyond the estimated delivery date, please contact Sifny Customer Care through the available support channel with your order details.
7. Multiple Shipments
For orders containing multiple products, items may be shipped separately depending on product availability, warehouse processing, or logistics arrangements.
You may therefore receive different products from the same order in separate packages.
8. Delivery Address
Please carefully check your shipping address and contact details before placing your order.
Once an order has been dispatched, changes to the delivery address may not be possible.
If you notice an issue with your delivery information, contact Sifny Customer Care as soon as possible with your order details.
9. Incorrect, Damaged or Missing Package
If you receive a damaged package, incorrect product, or notice any issue with your delivery, please contact Sifny Customer Care as soon as possible with your order details and supporting photographs, where applicable.
We will review the issue and provide an appropriate resolution according to the applicable Sifny policies.
10. Delivery Availability
Delivery availability may vary depending on the serviceability of the shipping address.
If delivery is not available for a particular location, the applicable information may be displayed during the ordering or checkout process.
11. Important Note
Estimated delivery dates are provided as guidelines and may be affected by circumstances beyond our control.
Please check the product page, checkout page, and order details for the latest shipping and delivery information applicable to your order.
For any shipping or delivery related assistance, please contact Sifny Customer Care through the available support channel
